PetFlow Reviews

2.7

/5.0

45 customer reviews

40%

reviewers recommend

PetFlow

PetFlow, known for its pet food and supplies, is rated 2.7 out of 5. The rating reflects how pet owners and enthusiasts view their experience with PetFlow. Reviews of PetFlow are verified before publication.

How would you rate PetFlow?

45 Reviews on PetFlow

by Felecia R.

Sep 19, 2022

Soooo disappointed here

Soooo disappointed here. Needed (still need) RX canned cat food. Said it was in stock, our vet sent RX right away. Then I didn’t hear anything. Checked on it a week later, they said, ‘oops’ out of stock, we have to cancel your order. Whaaat?

by Hector Meyer

Sep 19, 2022

Bad customer service

I ordered my cat's prescription canned food, called to check on it several days later & was told my order was being processed. Then received an email a week after my order date stating my order could not be fulfilled as it was out of stock. By that time I was out of state in a remote area with little to no cell phone service & now am almost out of her prescription food. I would have ordered it elsewhere if you had just been upfront & informed me sooner. Poor customer service!

by Nora Ramirez

Sep 19, 2022

I have my dog food delivered

We are a small chihuahua breeding program and it is most convenient to have our dogfood delivered...with free shipping.

by Stephen

Sep 18, 2022

i’m usually pretty pleased with…

i’m usually pretty pleased with petflow‘s delivery system but for some reason this time it took almost a week for me to get my product usually it’s in within a day or two so I just hope he gets a little bit more through the delivery service other than that it’s OK and I know everybody’s running low on products they’re all getting harder to find

by Fernando950

Sep 18, 2022

Very Happy

Very good Service, I love the play pen I order.

by Karl206

Sep 18, 2022

I was very pleased with my purchase…

I was very pleased with my purchase experience with PetFlow. I ordered a Hills Prescription Diet dry cat food that I've been having a lot of trouble finding. I bought it for a better than average price. It arrived earlier than quoted and in good condition.

by Daniel899

Sep 18, 2022

Was very pleased with fast

Was very pleased with fast, courteous service.

by Martha Tucker

Sep 18, 2022

Quick delivery and great coupon

by Walter Carter

Sep 18, 2022

Dr Marty Dog food

Easy use of website for ordering and you have always delivered this hard to find food on time. I’ve come to depend on your consistent service. Thank you

by Courtney749

Sep 18, 2022

You allowed an order to be placed for…

You allowed an order to be placed for rx food when it was not available. I had to call to get a cancellation email. It was nearly a week later before that was sent.

PetFlow Q&A

How easy is it to get a hold of customer service at PetFlow?

There is NO CUSTOMER SERVICE at PetFlow. Just $#*!y reps that don't care at all

by Hannah703 - April 17, 2020

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What made you choose PetFlow over similar businesses?

They carry quality high end foods. At a reasonable price

by Jackie W. - September 16, 2020

Momentary lapse of good judgment or GOD wanted to punish me...

by Ivan690 - April 17, 2020

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Why does your autoship 10% discount not apply to Fromm products?

Hi there! While we do our best to offer discounts as frequently as possible, manufacturers always have the right to choose whether or not to participate in coupon offers. Fromm is a smaller, family owned business, and they have chosen to participate in coupon offers in a more limited capacity. I apologize for the inconvenience this may cause! You're always welcome to reach out to us at 888-316-7297, and we would be happy to check and see if there are coupons available that would apply to Fromm foods. I hope this information helps, and have a wonderful day! :)

by Zack H. - July 03, 2017

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